HOSP105 Enhancing Guest Service
This course is designed to provide the student with an understanding of the importance of guest service in a service economy and the critical necessity of service in hospitality management. Students will learn how to create value for guests by building guest loyalty. Specific skills will be enhanced including: positive attitude projection, anticipation of and exceeding customer expectations, and management tools that will help inspire others to offer excellent guest service. Students will explore methods of identifying guest needs, expectations, and satisfaction in the digital age.
Lecture/Lab Ratio
3:0